Return & Refund Policy

Return, Refund & Quality Guarantee Policy – Léa & Rosalie

At Léa & Rosalie, we operate according to strict international e-commerce standards. By purchasing on our site, you (the buyer) expressly accept the following return conditions and limitations.

1. Return Window and Eligibility

You have exactly 30 days from the date of delivery (confirmed by the carrier's tracking data) to submit a return request. After this period, all sales are final and no refund, exchange or dispute will be accepted.

To be eligible, the jewellery must meet the following criteria:

  • The jewellery must be completely unworn, undamaged and show no signs of wear.
  • All original packaging, labels and protective pouches must be perfectly intact.
  • A valid Léa & Rosalie order confirmation must be provided.

Exclusions: For hygiene reasons, the sale of pierced earrings is final. Items purchased at a discount of 40% or more, or during promotional clearance events, are classified as final sale and are not eligible for any return, refund or exchange.

2. Materials, Size and Product Perception

By completing your purchase, you acknowledge and accept the following conditions:

  • Size and fit: Detailed size guides are provided on each product page (rings, bracelets, necklaces). Variations in fit due to personal body shape do not constitute a product defect.
  • Material perception: Material descriptions (weight, texture, finish, plating) are subjective. Personal dissatisfaction with the material (for example, finding a piece "lighter than expected") is not considered a manufacturing defect.
  • Colour display: Due to variations in screens and photographic lighting, the actual colour or shine of the jewellery may differ slightly from the online images. These minor variations do not constitute a defect.

3. International Return Shipping and Financial Responsibility

Léa & Rosalie uses an international logistics network. Therefore, all authorised returns must be shipped exclusively to our international processing centre.

  • Full customer responsibility: The customer is fully responsible for all return shipping costs, including customs and brokerage fees. These fees are non-refundable by Léa & Rosalie.
  • Tracking confirmation: Returns must be shipped with a mandatory tracking number. Léa & Rosalie is not responsible for lost, delayed or confiscated parcels. No refund will be issued without confirmation of successful delivery.

4. How to Start a Return

Returns sent to the address on the shipping label, or sent without prior written approval, are automatically refused.

To start a valid return, follow these steps:

  1. Email our support team at info@learosalieatelier.com within 14 days of delivery.
  2. Include your order number (#10XX) and a detailed reason for the return.
  3. Our team will review the request and provide you with the official return address and the required customs forms.
  4. Within 7 days of receiving the address, reply to our email with the valid tracking number.

5. Refund Processing

Upon arrival and quality control inspection at our international centre, we will notify you of the approval or refusal of your return.

  • Approved returns: The refund will be issued strictly to the original payment method. Allow 5 to 10 business days for the funds to be processed by your bank.
  • Refused returns: Jewellery that does not pass inspection (signs of wear, perfume, missing labels) will be refused and will not be refunded.

6. Damaged or Defective Items (Warranty Limitations)

Claims for genuinely defective or incorrectly shipped jewellery must be submitted to info@learosalieatelier.com within 48 hours of delivery.

  • The email must contain clear photos or videos of the defect, together with the shipping label.
  • Normal wear, natural tarnishing or problems caused by improper care are strictly excluded from our warranty.